If you discover any defects within 3 days after receiving your package, please contact us immediately.
To help us better understand the issue, we encourage you to provide an unboxing video and photos of the defect. This will allow us to process your request more quickly.
1️. Eligibility for Return & Exchange:
Customers are eligible to request a return or exchange within 3 days of receiving the package.
To qualify, the item must be in its original, unworn/unused, unwashed, and undamaged condition.
All tags, labels, and packaging must remain intact.
2️. Definition of a “Defective Item” includes:
Damage during transit, such as breakage, scratches, or cracks.
Incorrect items received, such as wrong color, size, or style.
Missing items from your order.
Manufacturing defects that affect normal use.
3️. Return & Exchange Not Accepted If:
The item is a pre-order, unless there is a quality issue.
Due to hygiene reasons, items such as clothing, underwear, earrings, cosmetics, skincare, and other personal care products cannot be returned or exchanged, unless faulty.
4️. Additional Notes:
We reserve the right to decline any return or exchange that does not meet the above policy.
Please note that original shipping fees are non-refundable.
We do not offer resale services. ❌
⚠️ This policy only applies if you contact our customer service within the specified timeframe.
⚠️ Your satisfaction is very important to us — we will do our best to resolve any issues promptly and fairly.
若收到包裹后的3天内发现任何瑕疵，请立即联系我们。为了更好地帮助我们了解问题，我们鼓励您提供开箱视频和有关瑕疵照片。这将有助于我们更迅速地处理您的问题～
1. 退货和换货资格： - 顾客有权在收到包裹后3天内申请退货和换货 - 为了获得退货和换货资格，商品必须是未经穿着/使用，未经洗涤和损坏的原始状态。标签，吊牌和包装必须完好无损。
2. 在这里，我们定义“瑕疵”为以下情况之一： - 商品在运输过程中，如破碎、划痕或破裂。 - 商品不符合您的订单，如错误颜色、尺寸或款式 - 订单上的商品缺少在包裹内 - 商品存在制造缺陷，导致其无法正常使用。
3. 不接受退换的情况： - 预订商品一般不接受退换货，除非商品存在质量问题。 - 由于卫生原因，服饰，内衣，耳环，彩妆品，护肤品等个人护理产品通常不接受退换货，除非商品存在质量问题
4. 其他注意事项： - 我们保留拒绝接受退货或换货请求的权利，商品不符合上述政策的规定。 - 请注意，原始运费一般不予退换 - 我们不提供转卖服务❌
⚠️此政策适用于在指定时间内联系我们的客服。
⚠️您的满意度对我们非常重要，我们将尽最大努力以确保问题得到解决。